Canalys Privacy Policy

Canalys recognizes your right to privacy and is committed to handling the information you provide responsibly. Canalys will take prudent and practical steps to safeguard your personal information and its use.

Our strategies, policies and guidelines support this commitment to protect your information. Managers and employees are responsible for fulfilling the following general principles for collecting, using, disclosing, storing, accessing, transferring or otherwise processing personal information.

Your information

Any inquiries or requests submitted to this site through forms here are considered confidential. Email addresses and other contact details collected through this site may be used to update our internal databases for the purposes of maintaining and improving the delivery of our services and marketing activities but are not sold on to any third party. Recipients of emails from Canalys may opt-out by reply and every effort will be made to process the request before any further emails are sent.

We may ask you for, and collect, personal information, including when you subscribe to receive Canalys press releases and company information; when you join our subscription services or online communities; when you request our free reports and access to published information; or when you interact with Canalys at our forums, at trade shows or similar events. We use the information you provide to help us design and improve our website and our products, to customize your online experience, to provide you advice and our research, and for other purposes consistent with this policy.

Canalys may use information derived from the site usage records, including cookie-based information, to help plan future improvements to its services and to promote usage, but again, does not sell such information to third parties.

This site sometimes contains links to other web sites. Canalys cannot be responsible for the privacy practices or content of these sites and therefore advises you to exercise caution when submitting personal information online.

The data we collect about you

We may collect, use and store different kinds of personal data about you which we have grouped together as follows:

  • Identity data includes first name, maiden name, last name, username or similar identifier and title.
  • Contact data includes billing address, email address and telephone numbers.
  • Usage data includes information about how you use our site, products and services.
  • Content data includes any content which you upload onto the site such as comments and other text or images that contain personal data.

Information we collect automatically

Our web server logs collect the domain names and certain related data of visitors to our web sites automatically (such as their IP address or device identifier). This information is used to measure number of visits, average time spent on this website, pages viewed and website usage information. We use this information to meet legal or regulatory requirements; to measure the use of our sites; to improve the content of our sites; and to provide tailored experiences. We may collect this information using cookies, as explained below under the ‘Cookies’ section.

Cookies

A cookie is a small file that enables web servers to "identify" visitors. When you visit a site that uses this technology, the site adds a cookie to your browser that includes identification information. Cookies contain only as much information as you provide to the site and you have the ability to delete them from your system at any time. However, be aware that cookies may be necessary to provide you with access to the more advanced or personalized features available on certain sites.

Transfer of personal information internationally

Canalys is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Where permitted by law, we may share your personal information within Canalys (including to subsidiaries and affiliates) or our suppliers and business partners and may transfer it to other countries in the world where we do business. Regardless of where your information is transferred to and resides, our privacy and security practices are designed to provide protection for your personal information globally.

Please note that some countries have privacy laws that are not equivalent to privacy laws in your own country. Canalys will still handle information in the manner described here and we will the necessary measures to comply with data protection laws when transferring and processing your information. Where required, Canalys will also maintain agreements between or with Canalys partners or suppliers to govern the transferring, processing and protection of personal information.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline

Changes in the policy

This policy may be updated keeping your privacy as our priority. Any updates on the same will be updated here for your reference.

Grievance Redressal

Any grievance or complaint, in relation to processing of information, should be sent to Canalys at contact@canalys.com. Grievance shall be redressed as expeditiously as possible.

If you have any specific concerns or questions please e-mail contact@canalys.com.