The Canalys MSP Tech Stack: Backup and disaster recovery matrix 2022

The Canalys MSP Tech Stack: Backup and disaster recovery matrix 2022

Every year, Canalys benchmarks the key vendors in its MSP Tech Stack, the five technology pillars that enable managed service providers in their go-to-market strategies. This blog looks at the top vendors in the backup and disaster recovery space.


The Canalys backup and disaster recovery (BDR) vendor point of view compares the leading vendors in the BDR space, paying particular attention to the MSP-focused capabilities of vendors’ technology offerings and their go-to-market strategies. This report covers a range of vendors across the enterprise and SMB markets.

Backup offerings have taken on greater importance in a time of ransomware growth, and MSPs are on the front line of this customer struggle. Along with the increase in cloud infrastructure and software adoption, there has been a timely emergence of new vendors to suit managed service providers and their business models. These vendors combine ease of use and delivery with a more MSP-focused mindset. Enterprise backup and storage vendors have found it hard to address the needs of MSPs from technology, pricing or go-to-market standpoints. Therefore, it is important to see vendors through an MSP-centric lens and rate their capabilities along these defined lines.

Canalys scores vendors across 26 metrics, including revenue, MSP base, global presence, partner program maturity, ease of doing business and several technology-specific factors. These scores are plotted on two axes, MSP momentum and Technological offering.

The performance and opportunity scores awarded result in each of the vendors being placed in one of four categories:

  • Strategic: these are vendors that have demonstrated strong performances in the market and are focused on supporting MSPs in technology and channel investment.
  • Innovator: these are vendors that are focused on delivering MSP solutions but may not yet have the maturity, breadth of capability or offerings required to be seen as strategic vendors.
  • Established: these are vendors that have shown strong technological capabilities but may lack the offerings for MSPs necessary for broader adoption.
  • Emerging: these are vendors that have demonstrated recent underperformance and are yet to grow their technology or MSP channel capabilities.

Each vendor also receives a dedicated page in the report going further into these scores as well as a Canalys analyst take on the vendor’s strengths and weaknesses.

The latest report on backup and disaster recovery benchmarks 19 vendors with seven achieving the highest designation of “Strategic MSP vendor”. In 2022, these vendors were Acronis, Arcserve, Cohesity, Commvault, Datto, Rubrik and Veeam. To get access to the full report contact Canalys at